FAQs

You can find technical information, specifications, brochures as well as other helpful product data on the finishes, textures, decorative panel and raw panel details pages under the first menu header "Products" and in the Downloads section under the menu item "Service".

If you cannot find the information you are looking for there, please contact your dedicated customer service team member or send a message to info[at]pfleiderer[dot]com.

The finish and product colours reproduced on your screen are merely approximations. They may sometimes differ from the reality due to the digitalisation process and compression for online applications. In addition, the colour representation depends on your monitor, its settings and the software used to show images. The colour values shown are therefore not necessarily accurate.

In order to make it easier for you to choose from our wide range of finishes and products, we offer you the option of a free sample ordering service.

We believe that cooperating well with our customers is the ideal basis for jointly achieving optimum sales success. Our Pfleiderer services consist of a wide range of offers with this aim in mind.

To make it easier for you and your customers to choose the finish or product that is right for you, we offer you the option of using our free sample ordering service to receive brochures, collection cards, sample swatch sets, A4 material samples and A4 finish or texture samples.

With our solution network for creatives, the Pfleiderer Connect customer portal, we bring designers, manufacturers and those who process our products together. It will not only give you access to the extensive Pfleiderer range of wood-based products for interior and structural construction work but also to our network of competent trade businesses that can advise and help you with the realisation of complex projects or special solutions.

Communicate with us, a manufacturer of premium wood-based materials, directly via our exclusive Pfleiderer Plus partner programme for trade professionals to receive important information that benefits you in your day-to-day work more quickly. You also get the chance to collect reward points which you can then exchange for high-quality rewards, tools, workwear or Pfleiderer Academy training courses in our reward shop. 

With a personal customer account, you can benefit from the advantages of our Pfleiderer services and simply log in to use your respective services quickly and easily after registering only once:

• Free sample ordering service
• Register for newsletter
• Partner programme P+ for those who process our products
• Network service P Connect for architects and network partners

If you do not yet have a Pfleiderer customer account, you can simply register for the Pfleiderer services under "Account":

1. Click on the "Account" icon in the top right-hand corner of the homepage and select the Pfleiderer services you would like to register for.
    
2. In the login window, navigate to "Click here to register".
    
3. Complete the fields shown and confirm by clicking on the "Register" button. You must complete all fields marked with an asterisk (*).

As a registered user, you can simply and quickly log in to use all of the benefits of the Pfleiderer services. To do so, go to "Account" on our homepage, choose the required service and log in with your email address and your password.

If you have forgotten your password, simply click on the "I have forgotten my password" link on the login form and enter your email address in the next window.

You will then immediately receive an email from us with information about how to reset your password.

The protection of your personal data is extremely important to us. Please refer to the General terms & conditions and our Privacy policy for details.

Yes. Please log in under "Account" to access the sample shop. If you do not yet have an account for the Pfleiderer sample shop, you can also register for one there.

1. Please log in under "Account" to access the sample shop.
   If you do not have a customer account yet, please register to access the sample shop.
    
2. Choose your required product, whether this is a finish, texture, decorative panel or also a raw panel, in the "Products" area.
    
3. Open the detail page of the product you are interested in and scroll all the way to the bottom. You will find an element called "sample" there which can be expanded by clicking on the small plus sign on the right-hand side. You will now see the samples available for this product. Click on "Order sample", and it will automatically be added to your shopping basket.
   
   Alternatively, you can now not only order product samples but also advertising materials via our sample shop - whether printed brochures, sample swatch sets or collection chipcharts. To do so, go to the menu item "Sample shop" and choose the respective sample medium category you would like to order on the lower half of the page. You can now also add the contents shown to your shopping basket by clicking on the "Add to shopping basket" button. If this button is not shown for a particular advertising material, it is only available online in a digital version and can therefore not be ordered in printed form.
    
4. In the shopping basket, you can review your order, delete samples you no longer require or move them to your "Save for later" list. You can access it via the shopping basket symbol in the top right-hand corner of the website.
   If your shopping basket is not shown correctly, please update the page view (F5 key) or empty your browser cache (keys ctrl + shift + del).
    
5. In the shopping basket, you will once again see the delivery address you entered when registering. Alternatively, you can also enter a different delivery address for this one order by clicking on the "Alternative delivery address" button.
    
6. Click on "Order now for free" to submit your sample order.
    
7. We will send you a confirmation email to confirm that we have received your sample order.

Unfortunately, it is not possible to change sample orders that have already been placed.
Please complete a new order for the samples you need.

In the course of the change to a new system platform, the sample shop was separated from the reward shop. Of course, you can still order samples via our free sample ordering service. Please log in with your login data and choose your sample as described above. A separate registration is not necessary.

This feature gives you the option of saving product, finish, texture as well as available sample medium detail pages for later. You can view your "Save for later" list via the star symbol in the top right-hand corner of the website.

You will find a star symbol next to each item that can be added to your "Save for later" list. To add this page to your "Save for later" list, click on this symbol next to the page you want to save for later. When you visit the website, you can therefore navigate the pages in a focused and targeted way and save the results of your searches on your "Save for later" list for later. All saved elements can then be viewed together by clicking on the star symbol in the top right-hand corner of the website. The sample materials on the "Save for later" list can of course by moved to the shopping basket directly from the list, just like they can be moved to the list from the shopping basket.